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Artificial Intelligence Solutions

Transform Your Business with the Power of AI and Generative AI

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Competence in Data and Analytics on AWS

We are experts in implementing Data and Analytics solutions on AWS. This experience guarantees our clients:

  • Access to highly specialized professionals in data engineering and analysis.
  • Implementation of a comprehensive and efficient DataOps methodology.
  • Cost-effective solutions based on AWS best practices.
  • Development of a reliable, secure, and scalable data pipeline.

This certification is a guarantee that by working withus, you’ll be able to accelerate your cloud adoption processes, safely optimizing costs..

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How We Empower Your Business with AI?

Many companies recognize the value of Artificial Intelligence (AI) and generative AI, but face obstacles when implementing them. Lack of expertise, integration with existing systems, and uncertainty about their long-term impact can hinder digital transformation.

In a scenario where speed and efficiency are crucial, Escala 24x7 turns AI into an engine for growth and differentiation. With our in-depth knowledge and the backing of Amazon Web Services (AWS), we design tailor-made solutions that optimize processes, generate valuable insights, and strengthen your company's competitiveness. By adopting our technologies, you will accelerate innovation, improve decision-making, and gain an advantage in a constantly changing market.

Our Approach

  • AWS Expertise: Our team of experts possesses in-depth knowledge of AWS's AI and generative AI solutions, allowing us to create intelligent and scalable strategies.
  • Experience in Complex Environments: We have led successful implementations in industries such as finance, retail, and manufacturing, solving critical challenges with tangible results.
  • Collaborative Approach: From planning to execution and ongoing support, we accompany you every step of the way to maximize the value of AI in your business.
  • Continuous Innovation: We stay at the forefront of AI trends, ensuring that your company is always one step ahead in digital transformation.

The Benefits of Exploring AI with an Experienced Partner

Operational
Efficiency
30% cost reduction by automating processes and repetitive tasks, boosting productivity.
Improved Customer Experience
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AI personalizes interactions, anticipates needs, and reduces response times, increasing satisfaction and loyalty.
Enhanced
Security
28% reduction in detection and response time to security incidents.
Competitive Advantage and Innovation
AI drives strategic data-driven decisions and accelerates market adaptation for sustained growth.

Nuestra Experiencia

Con presencia en toda Latinoamérica y más de media década de experiencia apoyando a las empresas más grandes e innovadoras de la región, proveemos soluciones efectivas con más de 60 especialistas en seguridad utilizando nuestro Marco de Seguridad en Cloud.

Somos el único Partner de AWS en Latinoamérica con la competencia de Security.

Nuestro Equipo

Our Process

Our methodology combines AWS best practices with the "Escala Agile Framework," which is based on iteration, collaboration, and transparency. The project is divided into the following phases:
01
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Assessment and Planning

Analysis of customer needs, definition of objectives, and solution design.

02
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Implementation

Configuration of the infrastructure in AWS, development of data pipelines, and training of Machine Learning models.

03
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Analysis and Optimization

Data analysis, insight generation, and solution optimization to maximize value.

04
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Solution Training

Training the customer's team on the use of the solution and continuous improvement to ensure long-term success.

Solutions Tailored to Your Needs

AI-Powered Credit Decisioning

Agility in decision-making is key to success. Our "AI-Powered Credit Decisioning" offering, powered by Amazon Bedrock's generative artificial intelligence, transforms credit application analysis. How? By accessing data in Amazon Redshift and generating concise summaries through a REST API, accelerating risk assessment and optimizing the customer experience. Escala 24x7 provides you with the experience and support to implement this cutting-edge solution in record time, allowing you to focus on growing your business.

Our Solution

  • Evaluate credit applications instantly.
  • Provide key information for agile decision-making.
  • Seamless connection with Amazon Redshift.
  • AWS ensures the performance and protection of your data.

Benefits

  • Reduced wait times and increased satisfaction.
  • Efficiency and agility in risk assessment.
  • Positions you as a leader in the financial industry.
  • Minimizes risks and maximizes opportunities.

AWS Services:  Amazon Redshift, Amazon Bedrock, AWS Lambda, Amazon API Gateway, AWS Secrets Manager.

Q-Ops

You know that security is fundamental to the continued success of your business. Can you imagine being able to respond to threats in record time, make informed decisions based on data, and free up valuable resources for innovation? Our offering, powered by Amazon Q Business, makes it a reality. At Escala 24x7, we accelerate your processes by implementing Q-Ops, a generative AI solution that promises to transform your security operations.

Our Solution:

  • Easy to integrate, highly scalable, and customizable.
  • Offers accurate and contextualized answers to your security questions.
  • Allows you to automate tasks and solve problems efficiently.

Benefits:

  • Improves your end customer experience by ensuring the security of their data and the continuity of their services.
  • Reduces incident response time and minimizes the impact on your operations.
  • Optimizes the efficiency of your security team and frees up time for strategic tasks.
  • Drives innovation in your business processes by integrating AI into your security operations.

AWS Services: Amazon Q Business, Amazon S3, Amazon CloudWatch, Amazon CloudTrail, AWS Identity and Access Management (IAM), AWS Organizations, AWS Key Management Service (AWS KMS).

IT Support Bot

We understand the challenges businesses face in today's digital world. A growing volume of support requests, the need for dedicated staff on extended schedules, and the difficulty of centralizing knowledge about solutions to common problems create inefficiencies, high costs, and frustration for both users and the IT team.

Our Solution:

  • It is an intelligent helpdesk, powered by AI and with machine learning.
  • Solves common problems instantly, regardless of the time or day.
  • Provides your users with instant access to solutions and relevant information.
  • Connects the solution with your current helpdesk tools for a unified experience.

Benefits:

  • Optimizes your IT team and reduces the need for dedicated staff.
  • Accelerates problem resolution and improves your employees' productivity.
  • Provides an exceptional support experience with fast and accurate answers.
  • Keeps you at the forefront of technology with a solution that incorporates the latest innovations in AI.

AWS Services: Amazon Lex, Amazon Kendra, AWS Lambda, Amazon S3.

Intelligent
Contact
Center
Analytics

Imagine having the power to unlock the hidden insights within every customer interaction. With Intelligent Contact Center Analytics, you can tackles the challenge of extracting meaningful information from your call recordings, revealing a deeper understanding of customer sentiment, agent performance, and operational bottlenecks.

Our Solution:

  • Escala 24x7 accelerates your journey to optimize customer experience and operational efficiency.
  • Transcribes calls with high accuracy, analyzes sentiment and topics, identifies critical phrases, and provides comprehensive reports, empowering you to make data-driven decisions.

Benefits

  • Enhance customer satisfaction by understanding their needs and pain points.
  • Improve agent performance through targeted training and feedback.
  • Drive innovation by identifying emerging trends and customer preferences.
  • Reduce costs by optimizing operations and identifying areas for improvement.

AWS Services :  Amazon S3, Amazon Transcribe, Amazon Comprehend, AWS Lambda, Amazon Bedrock, Amazon QuickSight, Amazon Step Functions, Amazon Cognito, Amazon Athena.

They also trust Escala 24x7

Escala 24x7 is your strategic partner to unlock the power of AI. We transform your vision into tangible results, driving innovation and growth for your business. Together, let's build the future of success with artificial intelligence.

Contact Escala 24x7

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